1. GENERAL INFORMATION
The ownership of this website
www.donienegorrondona.com
(hereinafter Website) is held by: DONIENE GORRONDONA TXAKOLINA, holder of Tax Identification Number: B48838205 and registered in: ; and whose registry details are: , and whose contact details are:
Address: Gibelorratzagako San Pelaio, 1
Contact telephone: 946194795
Contact email: gorrondona@donienegorrondona.com
This document (as well as other documents referred to herein) governs the terms and conditions governing the use of this Web Site (www.donienegorrondona.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity that BENTALDE S.L. carries out through the Website includes:
The company is a pioneer in the Txakoli de Bizkaia Denomination of Origin as a professional winery, marketing and distribution of personalized wines, giving rise to the development of new research.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy of BENTALDE S.L. By using this Web Site or by making and/or requesting the purchase of a product and/or service through this Web Site, the User agrees to be bound by these Terms and Conditions and all of the above, so if you do not agree with all of the above, you should not use this Web Site.
We also inform you that these Conditions may be modified. The User is responsible for consulting them every time he/she accesses, navigates and/or uses the Web Site, since those in force at the time the purchase of products and/or services is requested will be applicable.
For all questions that the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, if applicable, using the contact form.
2. THE USER
The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they accept, from the moment they start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.
The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
- Use this Web Site only to make inquiries and legally valid purchases or acquisitions.
- Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.
- Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Web Site.
The Web Site is primarily directed to Users residing in Spain. BENTALDE S.L. does not ensure that the Web Site complies with the laws of other countries, either totally or partially. BENTALDE S.L. declines any liability that may arise from such access, nor does it guarantee delivery or provision of services outside Spain.
The User may formalize, at his choice, with BENTALDE S.L. the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users may make purchases on the Web Site by the means and in the manner established. They should follow the online purchase and/or acquisition procedure of www.donienegorrondona.com, during which several products and/or services can be selected and added to the cart, basket or final shopping space and, finally, click on:“Buy and pay“.
Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Subsequently, the User will receive an e-mail confirming that BENTALDE S.L. has received his order or request for purchase and/or provision of the service, i.e. the confirmation of the order. And, if applicable, you will also be informed by e-mail when your purchase is being shipped. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via e-mail and, if applicable, via the User’s personal connection space on the Website. Likewise, the User may, if he/she so wishes, obtain a copy of his/her invoice on paper, by requesting it to BENTALDE S.L. using the contact spaces of the Website or through the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of it on its page on the Website, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the placement of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
The communications, purchase orders and payments involved in the transactions carried out on the Web Site may be filed and kept in the computerized records of BENTALDE S.L. in order to constitute a means of proof of transactions, in any case, respecting the reasonable conditions of security and the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR) and the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
4. AVAILABILITY
All purchase orders received by BENTALDE S.L through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of the services. In the event of difficulties in the supply of products or if there are no products in stock, BENTALDE S.L. undertakes to contact the User and reimburse any amount that may have been paid. This shall also apply in cases where the provision of a service becomes unfeasible.
5. PRICES AND PAYMENT
The prices displayed on the Web Site are final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by law, especially with regard to VAT.
Shipping costs are included in the final prices of the products as shown on the Website. Thus, BENTALDE S.L. performs delivery and/or shipping services through: DONIENE GORRONDONA TXAKOLINA.
Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: PayPal and Bank Transfer
BENTALDE S.L. uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during the transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
If the payment method is PayPal, the charge will be made when BENTALDE S.L sends a confirmation of the purchase order or purchase of products and/or services to the User.
In any case, by clicking on “Buy and pay” the User confirms that the payment method used is his/her own.
The purchase or acquisition orders in which the User selects bank transfer as payment method shall be reserved for 5 calendar days from the order confirmation in order to allow enough time for the bank transfer to be taken into account by the payment system used by BENTALDE S.L. for the Website. When the system receives the transfer, the order will be prepared and processed for shipment.
Using this method of payment, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, BENTALDE S.L. will not be able to validate the order, which will be cancelled.
6. DELIVERY
In those cases in which physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands).
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason, which was attributable to him, BENTALDE S.L cannot meet the delivery date, it will contact the User to inform him/her of this circumstance and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to have it redelivered.
If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact BENTALDE S.L. to arrange delivery on another day.
In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to BENTALDE S.L, BENTALDE S.L shall understand that the User wishes to withdraw from the contract and the contract shall be deemed to be terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded to the User, with the exception of the additional costs resulting from the User’s own choice of a delivery mode different from the least expensive mode of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is deemed to be terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him/her.
For the purposes of these Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires the property of the products when BENTALDE S.L receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if delivery takes place after full receipt of the amount payable by BENTALDE S.L.
In accordance with the provisions of Law 37/1992, of December 28, 1992, on Value Added Tax (VAT), purchase orders for delivery and/or service shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in case he/she detects that there has been an error when entering data necessary to process his/her purchase request on the Website, he/she may modify them by contacting BENTALDE S.L through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.
In any case, the User, before clicking on“Buy and pay“, has access to the space, cart, or basket where their purchase requests are noted and can make modifications.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.
8. RETURNS
In the cases in which the User acquires products on or through the Website of the owner, he/she is entitled to a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without justification.
This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired the material possession of the goods purchased on the BENTALDE S.L. website. or in the event that the goods making up your order are delivered separately, 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods making up the same purchase order, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.
In order to exercise this right of withdrawal, the User must notify BENTALDE S.L. of his decision. You may do so, where appropriate, through the contact spaces provided on the Website.
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that BENTALDE S.L. makes available as an annexed part of these Conditions, however, its use is not mandatory.
In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the withdrawal period.
In case of cancellation, BENTALDE S.L. reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which BENTALDE S.L. is informed of the User’s decision to withdraw.
BENTALDE S.L. will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, BENTALDE S.L. may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of their return, depending on which condition is met first.
The User can return or send the products to BENTALDE S.L. at: Gibelorratzagako San Pelaio, 1
And it shall do so without any undue delay and, in any case, at the latest within 14 calendar days from the date on which BENTALDE S.L. was informed of the withdrawal decision.
The User acknowledges knowing that he/she shall bear the direct cost of return (transport, delivery) of the goods, should any be incurred. In addition, it shall be liable for any diminution in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery.
The same applies to the provision of a service that the User may contract on this Website, since this same Law establishes that the right of withdrawal will not apply to Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the consumer and user, they will not be entitled to withdraw from the contract. BENTALDE S.L, will have lost its right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.
In the following link you can download the model withdrawal form:
Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and that, therefore, he/she should contact BENTALDE S.L immediately and let you know the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether to proceed with the refund or, if applicable, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming the refund or replacement of the non-conforming item.
The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and the costs incurred by the User to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, shall always apply.
Warranties
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Web Site, in the terms legally established for each type of product, responding BENTALDE S.LThe product shall not be deemed to be in conformity with the terms and conditions of the contract, therefore, for the lack of conformity of the same that becomes apparent within a period of three years from the delivery of the product.
In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by BENTALDE S.L and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily put; and present the quality and performance usual for a product of the same type and which are essentially expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products marketed on the Web Site may present non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect.
On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise its legal warranty rights directly against them during the three years following the delivery of such products. To do so, the User must have retained all information relating to the warranty of the products.
9. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, BENTALDE S.L. shall not accept any liability for the following losses, regardless of their origin:
- any losses that were not attributable to any breach on its part;
- business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenses incurred); or
- any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was concluded between them.
Likewise, BENTALDE S.L. also limits its liability in the following cases:
- BENTALDE S.L. applies all the measures concerning to provide a faithful visualization of the product on the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
- BENTALDE S.L. will act with the maximum diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, it is not responsible for damages resulting from a malfunction of the transport, especially for causes such as strikes, road delays, and in general, any others typical of the sector, resulting in delays, losses or thefts of the product.
- Technical failures that due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Unavailability of the Web Site for maintenance or other reasons, preventing the availability of the service. BENTALDE S.L. puts all the means at its disposal in order to carry out the purchase process, payment and shipment/delivery of the products, however it disclaims any liability for causes that are not attributable to it, fortuitous event or force majeure.
- BENTALDE S.L. shall not be liable for the misuse and/or wear and tear of the products used by the User. At the same time, BENTALDE S.L. will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
- In general, BENTALDE S.L. shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e. due to force majeure, and this may include, by way of example but not exhaustive:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and BENTALDE S.L. will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. BENTALDE S.L. will make every reasonable effort to find a solution that will allow it to fulfill its obligations despite the force majeure cause.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User accepts that most of the communications with BENTALDE S.L. will be electronic (e-mail or notices published on the Website).
For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically by BENTALDE S.L. comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.
The User may send notifications and/or communicate with BENTALDE S.L. through the contact details provided in these Conditions and, where appropriate, through the contact areas of the Website.
Likewise, unless otherwise stipulated, BENTALDE S.L. may contact and/or notify the User by e-mail or at the postal address provided.
11. WAIVER
No waiver of BENTALDE S.L to a specific legal right or action or the lack of an injunction for BENTALDE S.L The failure of the User to comply strictly with any of its obligations shall not constitute a waiver of any other rights or remedies arising from a contract or the Conditions, nor shall it exonerate the User from the performance of its obligations.
No waiver by BENTALDE S.L. of any of these Conditions or of the rights or actions derived from a contract shall be effective, unless it is expressly stated that it is a waiver and it is formalized and communicated to the User in writing.
12. NULLITY
Should any of these Conditions be declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force, without being affected by such declaration of nullity.
13. COMPLETE AGREEMENT
These Terms and Conditions and any document expressly referred to in these Terms and Conditions constitute the entire agreement between the User and BENTALDE S.L in connection with the subject matter of the purchase and sale and supersede any other prior covenant, agreement or promise agreed orally or in writing by the same parties.
The User and BENTALDE S.L. acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
14. DATA PROTECTION
The information or personal data that the User provides to BENTALDE S.L in the course of a transaction on the Web Site, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided are truthful.
15. APPLICABLE LAW AND JURISDICTION
Access to, browsing and/or use of this Web Site and contracts for the purchase of products through the same shall be governed by Spanish law.
Any controversy, problem or disagreement arising out of or related to the access, browsing and/or use of the Web Site, or the interpretation and performance of these Terms, or the sales contracts between BENTALDE S.L and the User shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User may send to BENTALDE S.L. his complaints, claims or any other comment he may wish to make through the contact details provided at the beginning of these Conditions (General Information).
In addition, BENTALDE S.L. has official complaint forms available to consumers and users, which they can request to BENTALDE S.L. at any time, using the contact details provided at the beginning of these Conditions (General Information).
Likewise, if from the conclusion of this purchase agreement between BENTALDE S.L. and BENTALDE S.L. and the User emanates a dispute, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.
This General Terms and Conditions of Sale document was created using the online general terms and conditions of sale template generator on 06/20/2023.
